Faq - Questions / Answers


HOW CAN I TRACK MY ORDER ?

To locate your order, we will send you an email indicating the departure of the product from our warehouse.

WHAT IS THE DELIVERY TIME?

Products are shipped within 4 to 15 working days. All announced delivery times are calculated in working days. The times indicated are average times and correspond to the time of processing, preparation and shipment of the order (departure from the warehouse). At this point, the delivery time of the carrier by postal circuit must be added.

SECURE PAYMENT

We have decided to entrust the management of our online payments to Stripe & PayPal thanks to their 100% secure services. You can pay your order through Stripe with any type of credit card, either through Paypal, with your account or directly with a credit card, without the obligation to create one.

DO YOU SHIP INTERNATIONALLY?

We sell both nationally and internationally. Deliveries can take between 10 and 30 days once the product is shipped from the warehouse.

WHAT PAYMENT METHODS DO YOU HAVE?

We accept debit and credit cards from all the most common banks in the system (VISA, Mastercard, AMEX ...).

HOW CAN I RETURN MY PRODUCT?

For all information regarding the return of products, please contact us via our email. If you want to know more about returns, please refer to our return policy.



OUR ITEM DOESN'T FIT YOU? RETURN IT TO US!

Even as we are sure of the quality of our products and the satisfaction of our customers, we offer satisfied or refunded products for 14 days after receiving the items!


 

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