Our policy lasts for 15 days. Unfortunately, if 15 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Many types of products cannot be returned. Perishable items such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.

Other items cannot be returned:
* Gift Certificates
* Downloadable software
* Some health and personal care products

To make a return, you must provide us with a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

There are some situations where only a partial refund will be granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, tape or vinyl disc that has been opened.
* Any item that is not in its original condition, damaged, or missing parts for reasons not due to error on our part.
* Any item returned more than 15 days after delivery

Refunds (if applicable).
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or deny your refund request.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified number of days.

Late or missing refunds (if applicable).

If you have not yet received your refund, check your bank account first.

Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is issued.

If after completing all these steps you still have not received your refund, please contact us at OUR EMAIL.

Sale Items (if applicable).
Items can only be refunded at their regular price. Unfortunately, items on sale are not refundable.

Exchanges (if applicable).
We will only replace an item if it is defective or damaged. In this case, if you would like to exchange it for the same item, please email OUR EMAIL and send your item to OUR ADDRESS.
If the returned item was identified as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift credit will be sent to you.

If the item is not identified as a gift at the time of purchase, or if the gift giver prefers to receive the item for you later, we will send a refund to the giver. and he will know that you returned the item.

To return an item, you must send it to: OUR ADDRESS.

You are responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than 15 EUR, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

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